FAQ's

Common questions we get asked

How can we help you?

  • Service Charge
  • Faults
  • Parking
  • Fire Safety

FAQs that might help you:

  • What is a lease?

    A Lease is a private contract generally between you and your landlord which sets out the rights and duties of both parties.

    Read more
  • Which professional or trade bodies does your firm belongs?

  • How many blocks do you manage, and how many units there in?

  • How do you hold our service charge funds?

  • Do you offer an out-of-office hours service for emergencies?

  • What is a service charge?

  • What IT facilities do you have and what information do you record and keep updated?

  • How do you deal with lessees in breach of their leases?

  • Right to manage

    Prime are strong supporters of the right to manage process, because we passionately believe that lease holders should be in control of their blocks. Prime have carried out numerous successful London right to manage claims in recent years with positive results in every case.

  • Prime‚Äôs Process

    Prime value proactivity, transparency, communication and efficiency to ensure your property is managed to the upmost level. We have our own in-house accounts and legal teams to ensure expert knowledge forms the basis of every solution we provide.

  • Service pricing

    Our prices are based per unit - This is subject to attending site and reviewing the services in place and if the leaseholders have additional requirements.

Contact Prime

We help manage properties throughout London and the South East. Let us know how we can help you.