FAQ's

Each development will have a dedicated property manager who has senior support from their team supervisor.

We have a policy and procedure followed by all employees.

We do not have any Prime employed or affiliated contractors.

We visit all properties and meet with our clients on a regular basis.

Each case is assessed on its merits.

Yes, if you want to insure your personal items in your flat.

You can report faults to us in many ways.

All our property managers are based remotely so your contact will always be based close to your block, even if the office is some distance away.

If your site has parking controls you need to ensure you have a parking permit.

Please check with your landlord first of all.

Ensuring that every possible precaution is taken to limit the risk of fire ranks as one of the highest, if not the highest, priority at Prime Property Management.

You can pay online via our portal or by bank transfer, standing order and cheque.

The company has been around since September 2012.

Nearly all of them!

Approximately 485 buildings or estates with approx. 8000 units.

We price on a per unit basis.

We regularly review our service experience with contractors we use and discuss improvements and suggestions.

Our system provides an online portal for lessees.

We are registered under the Data Protection Act - reference ZA048251.

We have a policy and procedure followed by all employees.

Yes, a 24 hour emergency line is provided at no extra cost.

IRPM & ARMA members plus FCA registered.

Please contact your property manager for more information.

A Lease is a private contract generally between you and your landlord which sets out the rights and duties of both parties.

Ground rent is a regular rental payment for the occupation of part of an area of land.

A service charge is a payment made to the party responsible for the management function of the shared areas.

In normal circumstances, most leases allow for advanced billing based on an estimate of charges for the year ahead.

It depends on the regulations stipulated within your lease.

It depends on the regulations stipulated within your lease.

The answer depends on what your lease says.

All service charges are held on trust and not combined with monies from any other development.

New clients should expect that we will process and deal with the handover of client records from any previous managing agent.

Please call our office number in the event of an emergency outside of our opening hours.

Please note that bank transfer payments may take up to 48-72 hours to reflect on your account as we need to reconcile each sites accounts.

Payment Options:

If the site allows it, we can accept monthly payments.

We advise setting up monthly payments until the sale is complete.

When the property changes hands, the account goes into the new lease holder's name; however, the financials are negotiated during the sale of the property between the vendors and the buyers' solicitors.

Service charges are billed out initially as a budget.

After we have sent a reminder chaser, if payment is not forthcoming then a final demand will be applied to your account resulting in a £50 admin fee.

Yes, we manage blocks as small as four flats.

Absolutely. We manage a diverse range of properties, from small blocks of four flats to large developments with up to 365 units.

Yes, we manage multiple Grade II listed buildings and understand the unique requirements associated with their upkeep and preservation.

Yes, we have a dedicated major works team that can take on projects mid-process.

We group smaller sites within the same portfolio to ensure they receive the appropriate level of time, care, and attention.

No, while we are a growing company, our structure ensures that all sites, regardless of size, receive the same level of dedicated service and attention.

Ideally, we require three months’ notice. However, we have successfully taken on sites with shorter notice periods.

The efficiency of the handover process depends on the cooperation of the incumbent agent.

Please email all details to info@primepm.co.uk.

If you're experiencing a nuisance from your neighbour, please report it to your property manager in the first instance.

Yes, please let us know if you intend to let your property, as your lease may contain specific requirements or restrictions related to subletting.

Even if you own a freehold house, you might still pay a service charge if your property has shared areas like roads, garden areas, or drainage systems that aren’t maintained by the local council.

You will likely need permission to keep a pet, as outlined in the terms of your lease.

You will likely need permission to carry out any alterations to your property, including replacing windows, as required by the terms of your lease. Please follow link here: https://legal.primepm.co.uk/alterations-application/

If you're planning to sell your property, please notify us by emailing conveyancing@primepm.co.uk.

To obtain a management pack/LPE1, please follow the link here: https://legal.primepm.co.uk/lpe1-options/

We can look into obtaining a copy of your lease for a fee of £60, or alternatively, you can download it directly from the Land Registry.