FAQ's

Common questions we get asked

How can we help you?

  • General
  • Legal
  • Accounts
  • New Business
  • Major Works

All FAQs

  • Why do I have to pay a service charge?

    Your service charges cover the communal costs of maintaining your block.

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  • How many blocks do your PM’s manage?

  • What is your arrears process?

  • How comprehensive a panel of contractors do you have?

  • How often will you visit our development?

  • How do you deal with lessees in breach of their leases?

  • Do I have to buy contents insurance for my flat?

  • How can I report faults?

  • How can you cover my block effectively from so far away?

  • How do I get a replacement parking permit?

  • What about replacement door fobs or gate remotes?

  • What you can do to help with Fire Safety?

  • How do I pay you?

  • How many years have you been in the property management business?

  • How many staff in your company are involved in property management?

  • How many blocks do you manage, and how many units there in?

  • What is your fee structure?

  • How can you convince us that you can offer a quality service at a fair cost?

  • What IT facilities do you have and what information do you record and keep updated?

  • Are you registered under the Data Protection Act?

  • How do you deal with unpaid service charges?

  • Do you offer an out-of-office hours service for emergencies?

  • Which professional or trade bodies does your firm belongs?

  • How do I become a director of my management company?

  • What is a lease?

  • What is ground rent?

  • What is a service charge?

  • What is a balancing adjustment/charge?

  • Can I sublet my flat?

  • Do I need permission to alter my flat?

  • Can I keep pets?

  • How do you hold our service charge funds?

  • How will you deal with the outgoing managing agent?

  • How do I contact you in an emergency?

  • Why is my payment not appearing on my Blockman account?

  • How do I pay?

  • When are my service charges due?

  • Can I pay monthly?

  • I am going to sell the property, what happens to my service charges?

  • I have just bought the property and have an outstanding amount from the previous owner!

  • Year end deficit and credit, why has this been applied?

  • I have received a final demand on my account, how can I dispute this?

  • Do you manage small blocks?

  • Can you manage large developments?

  • Do you have experience managing Grade II listed buildings?

  • Can you take over management if our block is undergoing major works?

  • How will you ensure our small site receives adequate attention?

  • Is your company too large for our site?

  • How much notice do you require to take on a new site?

  • How do you ensure a smooth handover?

  • How do I change my correspondence address?

  • How do I report about a nuisance from my neighbour?

  • Do I need to tell you if I'm letting my property?

  • I own a freehold house, why do I have to pay service charge?

  • Can I keep a pet in my property?

  • Do I need permission or cosent to make alterations to make property, or replace the windows etc?

  • I'm thinking of selling my property, what do I need to do?

  • How can I obtain a management pack / LPE1?

  • Where can I obtain a copy of my lease?

  • Right to manage

    Prime are strong supporters of the right to manage process, because we passionately believe that lease holders should be in control of their blocks. Prime have carried out numerous successful London right to manage claims in recent years with positive results in every case.

  • Prime’s Process

    Prime value proactivity, transparency, communication and efficiency to ensure your property is managed to the upmost level. We have our own in-house accounts and legal teams to ensure expert knowledge forms the basis of every solution we provide.

  • Service pricing

    Our prices are based per unit - This is subject to attending site and reviewing the services in place and if the leaseholders have additional requirements.

Glossary

Property Management terms and definitions.

Terms and definitions covering essential aspects of property management, finance, and legal.

Contact Prime

We help manage properties throughout London and the South East. Let us know how we can help you.