My Prime
Prime Property Management Common Question

How do I pay you?

Common questions we get asked

You can pay online via our portal or by bank transfer, standing order and cheque.

To pay on our portal you will need a reference number must be either a valid unit reference similar to 123/BLOCKF1 (not the capital letters) or an invoice number for ad hoc payments (eg replacing key/fobs). You can obtain the reference from your invoice or your online account.

Don’t forget that you also pay by bank transfer, standing order and cheque - details are included on your invoice.

We accept credit and debit card payments by Visa and Mastercard where the card is issued in the UK. We do not accept American Express.

  • Right to manage

    Prime are strong supporters of the right to manage process, because we passionately believe that lease holders should be in control of their blocks. Prime have carried out numerous successful London right to manage claims in recent years with positive results in every case.

  • Prime's process

    Prime value proactivity, transparency, communication and efficiency to ensure your property is managed to the upmost level. We have our own in-house accounts and legal teams to ensure expert knowledge forms the basis of every solution we provide.

  • Service pricing

    Our prices are based per unit - This is subject to attending site and reviewing the services in place and if the leaseholders have additional requirements.