About us

Stephen Wiles

Managing Director

Prime Property Management was founded in 2012 by Stephen, who started the company having become frustrated with the poor service and excessive costs from the managing agent of his own flat. Stephen found that there was little advice and guidance available for leaseholders who were unsatisfied with their current managing agents.

Stephen is determined that leaseholders should receive a better deal from their managing agents, and under his guidance Prime have helped numerous leaseholders achieve excellent quality flat management, often at far lower costs. Stephen has over ten years experience in flat management and passionately believes in putting leaseholders in control of their block.

Laura Jones

Branch Manager

Laura is a Office Manager with a background in Economics and Management Accountancy.

At Prime, Laura primarily oversees management of blocks in South East London, as well as Conveyancing for the Prime portfolio. She is a fast learner and meticulous in her work. Laura is not phased by challenges and goes above and beyond to ensure that leaseholders and tenants are satisfied.

Gamze Ozevlat

Property Manager

Katie Williams

Property Manager

Katie joined us two years ago and handled the day to day running of our office as well as a small portfolio of developments.

Since working with Prime, Katie has decided that she would like to take a step back from her Office Manager role to become a full time Property Manager. Katie will continue to provide expert customer service and day to day managing of her developments, whilst expanding her portfolio by taking on new & established developments

Katie will continue to further her knowledge and enhance her professional qualifications within Property Management

Lucy Philpott

Property Manager

Lucy is a property manager and joined Prime early 2019, she has a solid background in Property, including property lending as well as managing the quality of new build properties for a well-known housing association. Lucy is a keen problem solver and enjoys a challenge.

Lucy will also be looking to undertake professional qualifications within block management in the near further.

Helena Smith

Property Manager

Helena is our newest member and has come from a background in residential property management at a senior level working for one of the largest letting agents in London. Helena brings a wealth of knowledge of the lettings industry with 7 years experience in the sector and is also NFOPP & ARLA qualified.

In addition to the above, Helena is very meticulous, has a keen eye for detail, organised and super-efficient.

Helena wishes to extend her knowledge within the estate management industry and wants to dedicate herself to becoming qualified in this area.

Jane Keenan

Property Manager

Jane joined Prime in September 2019 following a 25-year career in residential lettings manager. In previous years, Jane has won customer service awards following from reviews of her residents and landlords

Moving to property management is something that Jane has wanted to do for a number of years, serving as a Director of and RTM Company at her own property, she has knowledge as both a property manager and a leaseholder of an RTM Company.

Jane prides herself in excellent customer service, communication and building relationships with her residents, landlords and tenants.

Jane is an ARLA member and will be working towards further professional qualifications in estate management whilst working at Prime.

Leigh Parker

Property Manager

Leigh joined Prime in late 2018 and has already proving to be a real asset to Prime. Leigh has taken over large complex sites, demonstrating her capabilities and all-round experience.

Before joining Prime, Leigh worked in residential lettings for many years at senior management level.

In addition to her cooperate experience, Leigh also has brought a wealth of experience as landlord managing her own portfolio giving first-hand experience personally and professionally.

Leigh aspires to enhance her skills within estate management working towards professional qualification in this area whilst working at Prime.

Emily Bettesworth

Property Manager

Emily joined Prime Property in July 2018, coming from a lettings background with 3 years experience in the property sector.

Emily prides herself on customer service and is very keen on building long lasting client relationships. Emily manages sites in the South London areas.

Rochelle Santa-Theresa

Property Manager

Aisha Hopkins

Property Manager

Aisha joined Prime in January 2020 and has worked in the residential block management industry for many years, managing mixed tenure estates on behalf of some of the largest Ground Rent/Freehold investors in the country. Her responsibilities included ensuring the smooth running of Estates. Ensuring her clients legal obligations are maintained in accordance with the Lease, overseeing numerous extensive repairs including qualifying S.20 works and redecoration projects, financial accountability (accurate budgeting and spending).

After a number of years working as a Property Manager, Aisha is keen to undertake her AIRPM and associated RICS to extend her knowledge and skills with the residential management sector.

Cherelle Leiba

Property Manager

Louise Hebden

Branch Manager

For over 8 years, Louise worked within the public sector managing the estate for the Metropolitan Police Service. Louise gained a wealth of experience and understanding within her role as a Building Manager.

Louise works hard to build client relationships and prides herself on providing an efficient and high level of customer service to both leaseholders and tenants. Louise oversees the day to day running and maintenance of many of our north London properties.

Fergus Dalton

Property Manager

Genevieve Asseo

Property Accountant

Gen joined Prime PM in January 2019 as property accountant.  Her accounting experience spans a variety of industries, including estates, trading and manufacturing, not-for-profit, and working at the Natural History Museum in London.

Gen has a keen eye for detail, and she is well organised, methodical, and proficient at streamlining processes.  She enjoys taking on new responsibilities and developing her roles to maximise output, and she upholds high standards and a pro-active and friendly approach to her work.

Jade Richmond

Rosie Glen

Rosie has recently joined us as our Office Manager after working in Property Management in North West London. She thrives in organisation; problem solving and has excellent communication skills.

Above all, her goal is always to maintain and build an excellent customer rapport. She offers an approachable and efficient demeanour when liaising with any of our clients.

With a keen ambition for progression, she also has a goal to become qualified in property management to help support her peers.