FAQ's

Common questions we get asked

How can we help you?

  • Service Charge
  • Faults
  • Parking
  • Fire Safety

FAQs that might help you:

  • What is a service charge?

    A service charge is a payment made to the party responsible for the management function of the shared areas.

    Read more
  • How do I contact you in an emergency?

  • How do you deal with unpaid service charges?

  • What is a lease?

  • How can I report faults?

  • How do I pay you?

  • What is your arrears process?

  • What about replacement door fobs or gate remotes?

  • Right to manage

    Prime are strong supporters of the right to manage process, because we passionately believe that lease holders should be in control of their blocks. Prime have carried out numerous successful London right to manage claims in recent years with positive results in every case.

  • Prime’s Process

    Prime value proactivity, transparency, communication and efficiency to ensure your property is managed to the upmost level. We have our own in-house accounts and legal teams to ensure expert knowledge forms the basis of every solution we provide.

  • Service pricing

    Our prices are based per unit - This is subject to attending site and reviewing the services in place and if the leaseholders have additional requirements.

Contact Prime

We help manage properties throughout London and the South East. Let us know how we can help you.