Key things to Know Before You Start
! IMPORTANT ! Nut allergy: Please be aware that some of our Primemates have a severe nut allergy. We are therefore a nut-free organisation.
Given that we like to hire people who constantly question, we tried to think ahead and provide as many answers as we can before your first day:
How do you get to the Bromley office?
Car: If you’re driving, we provide parking at The Glades shopping centre. Please let us know ahead of time if you will be driving, as we’ll need your vehicle registration number and the make, model and colour of your car to arrange parking for you. Top tip: Allow 10 minutes’ to park and walk to the office.
Train: If you’re travelling by train, our office is a few minutes walk from Bromley South train station.
Bus: If you’re coming by bus, there are lots of bus stops near us.
Cycle: Unfortunately we don’t have any onsite bike storage at
How do you get to the Hertfordshire office?
Car: Parking is limited, so if you're driving, please check with your manager in advance. If on-site parking isn’t available, we recommend parking at Campus West (AL8 6BX), less than a 5-minute walk from the office.
Train: If you’re travelling by train, our office isn’t far from Welwyn Garden City station.
Bus: If you’re coming by bus, we’re also near to the main bus station.
Top tip: Allow 10 minutes’ to walk to the office from both the train and bus station.
Cycle: There is a bike storage at the back of the building. This is for all companies in the building to use. The offices that we are in have a communal shower and changing room that you’ll be able to access.
What do Primemates do at lunchtime?
You’ll have an hour’s lunch break. It’s up to you whether you use this to have one midday break or (as long as you take one break of a minimum of 20 minutes) to take shorter breaks throughout the day. People who smoke tend to do this. Most of us go out to get lunch and bring it back to the office, or to go for a walk. There’s no pressure to eat in the office, but we do have space to do so if you’d like to.
We care: So that you have a proper break, we’d encourage you not to sit and eat at your desk.
What kitchen facilities are available in each office?
Both the Bromley and Welwyn office have a kitchen which includes a Nespresso coffee machine, a Hotel Chocolat machine, a kettle and a fridge. We provide milk, tea bags, coffee pods (including decaf) and hot chocolate sachets.
Do you have a dress code?
Most of us go casual unless we’re meeting clients, or doing site visits. Then, to make a positive impact, we dress more smartly.
During your first few days, have a look at our Dress guidelines on Waybook (our intranet) for more information.
Top tip: Make sure you have comfortable footwear as we often end up walking quite far when we’re out and about.
Do Primemates tend to stick to their contractual hours?
We’d really encourage you to stick to your contracted hours. Our four-day-week will become permanent, with those who are full-time taking every Monday or Friday off, once you have completed your settling-in period. This means that you’ll be working 8 hours less than your contracted time - don’t worry, we’ll still pay you for this. Some of our team tend to come in early or leave slightly later. During a particularly busy week, to keep on top of their workload, they’ll occasionally work for longer than 8 hours a day, so they can fully benefit from having a long weekend.
Heads up: We might need you to go to a client meeting outside of your working hours. If this happens, we’ll pay you overtime.